How Point Designs Went from Five Intake Channels to One
Point Designs builds prosthetic solutions for people with partial hand loss. Every device they produce is customized, and every order carries clinical stakes that generic manufacturing software was never designed to handle.
Their product line runs in two directions: off-the-shelf prosthetic components - fingers and thumbs - and fully custom-fabricated sockets built around each patient's anatomy. These products require vastly different information per order, and before the Spentys Order Management System, each had its own intake channel to match
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Data had to be re-entered across multiple internal systems by hand, and the sales team spent a growing share of their day not on selling, but on chasing information that a better system would have handled automatically.
Ben Pulver, Director of Product Development at Point Designs, saw the tension clearly: a team with a strong digital vision, held back by a fragmented order intake process. Spentys' OMS is how they resolved it.
Key Takeaways
1. Custom O&P manufacturers managing orders across multiple channels face compounding admin costs as fabrication volume grows - manual data importing, disconnected systems, and repetitive back-and-forth with customers.
2. Point Designs has two non-negotiables: customizability to fit their unique workflows, and future readiness for a full digital workflow involving 3D scanning and modeling. Spentys’ platform meets these needs.
3. Spentys OMS is the only platform offering both an order management system, and 3D design automation software - making it the clear choice for a manufacturer with a digital fabrication roadmap.
4. With the OMS in place, Point Designs’ customers can independently manage their own orders: uploading images, selecting amputation levels, receiving product recommendations - giving clinicians more autonomy.
5. The result: clinicians move faster; orders go out sooner.
6. The OMS is the foundation. The next phase brings in the Spentys 3D design automation software - scan uploads, digital proof review, AI-assisted sizing, and pre-aligned devices.
Every Order Is a Custom Job. Managing Them Shouldn't Feel Like One.
Before the Spentys OMS, how a customer placed an order depended on who they were and what they needed.
Typically, component orders came through a HubSpot web form while fabrication orders arrived as verbal requests via sales reps, phone calls to the office, or PDF intake forms emailed back and forth. Some customers had their own internal systems and sent PDF purchase orders or links to their own platforms.
"We kind of had a multitude of different ways that customers could submit orders to us." - Ben Pulver, Director of Product Development, Point Designs
Every order, regardless of channel, then had to be re-entered across a CRM, an ERP, and other internal systems by hand. The same information, entered more than once, every single time.
Fabrication orders compounded the problem. Due to suspension preferences, colors, and alignment specs only becoming relevant at specific production stages, orders arrived as a series of PDFs over email - not as one evolving record.
The data lived in too many places.
- HubSpot held component orders.
- Inboxes held fabrication intake forms.
- No single view of what was ordered, by whom, or at what stage.
The biggest bottleneck was sizing.
Clinicians unsure of the right finger or thumb size would send a photo and wait while the Point Designs team consulted their clinical colleagues and responded. Multiply that across order volume, and the picture becomes clear: a significant share of the sales team's time was consumed by admin, not by getting orders out the door.
Why Spentys, and What the OMS Changed
When Point Designs evaluated solutions, Ben had two requirements that narrowed the field immediately.
First, customizability. The system had to adapt to Point Designs' workflows - not impose its own structure.
Second, future readiness. It had to support where they were going: 3D scanning, digital modeling, sharing models with customers for review. It needed to be capable of becoming more than an order management system. As a HIPAA-compliant platform, Spentys also met the regulatory requirements essential for handling patient data securely.
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Spentys Order Management System (OMS) unified all previous intake channels into a single platform. One order, created once, is updated continuously as it moves through to production. As a result, the experience for clinicians changed entirely: a new partial hand patient comes in; the clinician opens the OMS, uploads images of the patient's presentation, and is guided through amputation level selection and product recommendations automatically. No call to the sales team. No email asking which finger size to order.
"I think that just gives them a lot more autonomy over the whole process. They can get a lot more done on their own time, and it just made things a lot more efficient." - Ben Pulver
Implementation ran on weekly syncs and direct developer access. Spentys didn't just build what was requested - they asked what Point Designs was actually trying to accomplish and found better routes to get there. The early results followed: customers generate quotes directly in the platform, sizing guidance is built into the order flow, and real-time visibility means no one needs to call to find out where an order stands.
Just the Starting Point
Spentys’ OMS solved the immediate problem but for Point Designs, it was always about more than that.
With the order management layer stable, the roadmap moves to the Spentys 3D design engine. Clinicians will scan their patient's hand in the office, upload it directly into the platform, and review a digital proof before fabrication begins. No impression kits shipped. No physical molds returned. No annotated photos.
Further ahead: AI-assisted sizing drawing on Point Designs' library of patient scan data, and automated pre-alignment of prosthetic fingers before the diagnostic socket ships.
"Time is one of the most important things for our customers in terms of these fabrication projects. The sooner we can go from they've seen the patient for the first time in their office to we have a diagnostic socket in their hands, the better. And having a full digital ecosystem is what's ultimately going to get us there."
For other O&P manufacturers still managing orders across multiple channels - re-entering the same data across systems, spending sales hours on sizing questions a guided platform would answer automatically - the lesson from Point Designs is direct: start with the order. Get that right, and everything that follows can be built on something solid.
Your Orders Are the Foundation. Build Them Right.
Point Designs started with one goal: one order, one system, one source of truth. That foundation is now the launchpad for a fully digital prosthetic workflow all from using our OMS.
The Spentys Order Management System is purpose-built for custom O&P manufacturing. It unifies your intake, guides your customers through the order process, and gives your team the single source of truth it needs to scale.
Point Designs has one system now. Your team could too.
How Point Designs Went from Five Intake Channels to One
Point Designs builds prosthetic solutions for people with partial hand loss. Every device they produce is customized, and every order carries clinical stakes that generic manufacturing software was never designed to handle.
Their product line runs in two directions: off-the-shelf prosthetic components - fingers and thumbs - and fully custom-fabricated sockets built around each patient's anatomy. These products require vastly different information per order, and before the Spentys Order Management System, each had its own intake channel to match
Data had to be re-entered across multiple internal systems by hand, and the sales team spent a growing share of their day not on selling, but on chasing information that a better system would have handled automatically.
Ben Pulver, Director of Product Development at Point Designs, saw the tension clearly: a team with a strong digital vision, held back by a fragmented order intake process. Spentys' OMS is how they resolved it.
Key Takeaways
1. Custom O&P manufacturers managing orders across multiple channels face compounding admin costs as fabrication volume grows - manual data importing, disconnected systems, and repetitive back-and-forth with customers.
2. Point Designs has two non-negotiables: customizability to fit their unique workflows, and future readiness for a full digital workflow involving 3D scanning and modeling. Spentys’ platform meets these needs.
3. Spentys OMS is the only platform offering both an order management system, and 3D design automation software - making it the clear choice for a manufacturer with a digital fabrication roadmap.
4. With the OMS in place, Point Designs’ customers can independently manage their own orders: uploading images, selecting amputation levels, receiving product recommendations - giving clinicians more autonomy.
5. The result: clinicians move faster; orders go out sooner.
6. The OMS is the foundation. The next phase brings in the Spentys 3D design automation software - scan uploads, digital proof review, AI-assisted sizing, and pre-aligned devices.
Every Order Is a Custom Job. Managing Them Shouldn't Feel Like One.
Before the Spentys OMS, how a customer placed an order depended on who they were and what they needed.
Typically, component orders came through a HubSpot web form while fabrication orders arrived as verbal requests via sales reps, phone calls to the office, or PDF intake forms emailed back and forth. Some customers had their own internal systems and sent PDF purchase orders or links to their own platforms.
"We kind of had a multitude of different ways that customers could submit orders to us." - Ben Pulver, Director of Product Development, Point Designs
Every order, regardless of channel, then had to be re-entered across a CRM, an ERP, and other internal systems by hand. The same information, entered more than once, every single time.
Fabrication orders compounded the problem. Due to suspension preferences, colors, and alignment specs only becoming relevant at specific production stages, orders arrived as a series of PDFs over email - not as one evolving record.
The data lived in too many places.
- HubSpot held component orders.
- Inboxes held fabrication intake forms.
- No single view of what was ordered, by whom, or at what stage.
The biggest bottleneck was sizing.
Clinicians unsure of the right finger or thumb size would send a photo and wait while the Point Designs team consulted their clinical colleagues and responded. Multiply that across order volume, and the picture becomes clear: a significant share of the sales team's time was consumed by admin, not by getting orders out the door.
Why Spentys, and What the OMS Changed
When Point Designs evaluated solutions, Ben had two requirements that narrowed the field immediately.
First, customizability. The system had to adapt to Point Designs' workflows - not impose its own structure.
Second, future readiness. It had to support where they were going: 3D scanning, digital modeling, sharing models with customers for review. It needed to be capable of becoming more than an order management system. As a HIPAA-compliant platform, Spentys also met the regulatory requirements essential for handling patient data securely.
Spentys Order Management System (OMS) unified all previous intake channels into a single platform. One order, created once, is updated continuously as it moves through to production. As a result, the experience for clinicians changed entirely: a new partial hand patient comes in; the clinician opens the OMS, uploads images of the patient's presentation, and is guided through amputation level selection and product recommendations automatically. No call to the sales team. No email asking which finger size to order.
"I think that just gives them a lot more autonomy over the whole process. They can get a lot more done on their own time, and it just made things a lot more efficient." - Ben Pulver
Implementation ran on weekly syncs and direct developer access. Spentys didn't just build what was requested - they asked what Point Designs was actually trying to accomplish and found better routes to get there. The early results followed: customers generate quotes directly in the platform, sizing guidance is built into the order flow, and real-time visibility means no one needs to call to find out where an order stands.
Just the Starting Point
Spentys’ OMS solved the immediate problem but for Point Designs, it was always about more than that.
With the order management layer stable, the roadmap moves to the Spentys 3D design engine. Clinicians will scan their patient's hand in the office, upload it directly into the platform, and review a digital proof before fabrication begins. No impression kits shipped. No physical molds returned. No annotated photos.
Further ahead: AI-assisted sizing drawing on Point Designs' library of patient scan data, and automated pre-alignment of prosthetic fingers before the diagnostic socket ships.
"Time is one of the most important things for our customers in terms of these fabrication projects. The sooner we can go from they've seen the patient for the first time in their office to we have a diagnostic socket in their hands, the better. And having a full digital ecosystem is what's ultimately going to get us there."
For other O&P manufacturers still managing orders across multiple channels - re-entering the same data across systems, spending sales hours on sizing questions a guided platform would answer automatically - the lesson from Point Designs is direct: start with the order. Get that right, and everything that follows can be built on something solid.
Your Orders Are the Foundation. Build Them Right.
Point Designs started with one goal: one order, one system, one source of truth. That foundation is now the launchpad for a fully digital prosthetic workflow all from using our OMS.
The Spentys Order Management System is purpose-built for custom O&P manufacturing. It unifies your intake, guides your customers through the order process, and gives your team the single source of truth it needs to scale.
Point Designs has one system now. Your team could too.
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Indy van Loon
Leuk Orthopedie
