The Spentys Order Management System
Why O&P workflows need a purpose-built system
Orthotics and Prosthetics manufacturing operates in a unique space where every device is custom-made; every order depends on clinical data, and every production step must be traceable. Despite these specialized requirements, many manufacturers still manage their operations through a patchwork of emails, shared folders, PDF forms, and generic systems never designed for medical personalization.
The consequences are predictable: lost files, approval delays, compliance gaps, and workflows that break under scale.
Generic order management tools fail O&P manufacturers because they cannot handle the fundamentals: versioned 3D files, clinical approval sequences, MDR-aligned validation, or the dynamic order logic required across different device types. These represent fundamental mismatches between what O&P requires and what these systems can deliver.
Spentys built an Order Management System to solve precisely these problems. With nearly a decade inside custom O&P production environments, we know exactly where workflows fracture and what is required to fix them.
Spentys OMS: Designed for O&P
Initially, the Spentys OMS was created to manage our own production of custom orthopedic devices. The system had to support complex order logic, file-intensive workflows, multi-stage approvals, and thorough production tracking from day one. Over time, this internal tool evolved into a configurable platform shaped by real-world experience across O&P clients in different countries and product categories.
What sets us apart?
Our practical, real-world experiences shape every aspect of the system. The workflows, fields, and logic reflect how O&P teams actually work because it was built by people who do this work. While generic tools struggle with O&P specific requirements, the Spentys OMS addresses five core challenges that separate it from conventional platforms.
- Review and approval workflows
The Spentys OMS includes built-in approval flows that allow clients to review and validate designs before production begins. These approvals follow MDR-aligned logic and include full version tracking, so teams can revisit or compare previous iterations at any time. This eliminates the risk of approvals happening through scattered emails, screenshots, or informal messages, and instead replacing uncertainty with documented validation that supports both quality and compliance.
- Integrated 3D file handling and visualizations
Users can open and examine 3D models directly inside the platform, without downloading large files or switching between tools. The integrated viewer supports layered files, allowing teams to visualize anatomy, devices, and components together in context. This capability makes review cycles faster and more accurate, particularly for complex custom products where spatial understanding determines success.
- Customization options
The system is fully white-labeled and adaptable to your operation. Manufacturers can thus customize order types, dynamic fields, internal and external statuses, pricing logic, and data retention rules. The OMS adapts to your workflow rather than imposing rigid structures, allowing teams to scale without redesigning their internal processes.
- Compliance, security and traceability
Every step is logged, traceable, and aligned with best practices for medical device workflows. Teams can track an order from the initial file upload through to final shipment. Additionally, role-based permissions protect sensitive data, allowing precise control over (for example) what interns, designers, or external partners can access. Approval checkpoints are embedded into the workflow, supporting compliance requirements while reducing operational risk.
- Centralized communication: In-platform chat
Communication that is typically dispersed across emails, informal messages, and multiple tools can now be unified in the Spentys Order Management System. Each order includes a separate chat space where both internal and external messages are centralized. This approach has been seen to improve collaboration, keeping communication linked to the correct order, and eliminating confusion that comes from managing conversations across multiple platforms.
The impact for O&P manufacturers
From daily efficiency to enterprise scale, the Spentys OMS expertly addresses the daily workflow challenges that slow production, create errors, and limit scalability. By unifying order information, communication and approvals in one environment, manufacturers experience measurable operational improvements including:
- Less manual coordination and fewer errors through automated workflows
- Faster review and production cycles via streamlined approvals and in-platform visualization
- Clear visibility across all orders with real-time status tracking
- Centralized communication and data in one location
- Compliance checks integrated naturally into your workflow
- Reduced dependence on scattered tools and manual processes
Built for scalable operations
The Spentys OMS helps manufacturers transition from early digital adoption to enterprise-grade workflows. Supporting O&P teams’ digital transformation, Spentys enables teams to expand product lines, increase volume, and maintain high standards for both quality and compliance.
As organizations grow, the OMS grows with them. New device types, additional locations, and evolving workflow requirements can be incorporated without redesigning the entire system. This makes the OMS a long-term foundation for digital O&P operations, supporting both immediate efficiency gains and sustained scalability as your business evolves.
Discover how Spentys’ OMS streamlines your workflow
Ready to move beyond fragmented tools and manual processes?
Explore how Spentys OMS can simplify your clinic’s workflow.
The Spentys Order Management System
Why O&P workflows need a purpose-built system
Orthotics and Prosthetics manufacturing operates in a unique space where every device is custom-made; every order depends on clinical data, and every production step must be traceable. Despite these specialized requirements, many manufacturers still manage their operations through a patchwork of emails, shared folders, PDF forms, and generic systems never designed for medical personalization.
The consequences are predictable: lost files, approval delays, compliance gaps, and workflows that break under scale.
Generic order management tools fail O&P manufacturers because they cannot handle the fundamentals: versioned 3D files, clinical approval sequences, MDR-aligned validation, or the dynamic order logic required across different device types. These represent fundamental mismatches between what O&P requires and what these systems can deliver.
Spentys built an Order Management System to solve precisely these problems. With nearly a decade inside custom O&P production environments, we know exactly where workflows fracture and what is required to fix them.
Spentys OMS: Designed for O&P
Initially, the Spentys OMS was created to manage our own production of custom orthopedic devices. The system had to support complex order logic, file-intensive workflows, multi-stage approvals, and thorough production tracking from day one. Over time, this internal tool evolved into a configurable platform shaped by real-world experience across O&P clients in different countries and product categories.
What sets us apart?
Our practical, real-world experiences shape every aspect of the system. The workflows, fields, and logic reflect how O&P teams actually work because it was built by people who do this work. While generic tools struggle with O&P specific requirements, the Spentys OMS addresses five core challenges that separate it from conventional platforms.
- Review and approval workflows
The Spentys OMS includes built-in approval flows that allow clients to review and validate designs before production begins. These approvals follow MDR-aligned logic and include full version tracking, so teams can revisit or compare previous iterations at any time. This eliminates the risk of approvals happening through scattered emails, screenshots, or informal messages, and instead replacing uncertainty with documented validation that supports both quality and compliance.
- Integrated 3D file handling and visualizations
Users can open and examine 3D models directly inside the platform, without downloading large files or switching between tools. The integrated viewer supports layered files, allowing teams to visualize anatomy, devices, and components together in context. This capability makes review cycles faster and more accurate, particularly for complex custom products where spatial understanding determines success.
- Customization options
The system is fully white-labeled and adaptable to your operation. Manufacturers can thus customize order types, dynamic fields, internal and external statuses, pricing logic, and data retention rules. The OMS adapts to your workflow rather than imposing rigid structures, allowing teams to scale without redesigning their internal processes.
- Compliance, security and traceability
Every step is logged, traceable, and aligned with best practices for medical device workflows. Teams can track an order from the initial file upload through to final shipment. Additionally, role-based permissions protect sensitive data, allowing precise control over (for example) what interns, designers, or external partners can access. Approval checkpoints are embedded into the workflow, supporting compliance requirements while reducing operational risk.
- Centralized communication: In-platform chat
Communication that is typically dispersed across emails, informal messages, and multiple tools can now be unified in the Spentys Order Management System. Each order includes a separate chat space where both internal and external messages are centralized. This approach has been seen to improve collaboration, keeping communication linked to the correct order, and eliminating confusion that comes from managing conversations across multiple platforms.
The impact for O&P manufacturers
From daily efficiency to enterprise scale, the Spentys OMS expertly addresses the daily workflow challenges that slow production, create errors, and limit scalability. By unifying order information, communication and approvals in one environment, manufacturers experience measurable operational improvements including:
- Less manual coordination and fewer errors through automated workflows
- Faster review and production cycles via streamlined approvals and in-platform visualization
- Clear visibility across all orders with real-time status tracking
- Centralized communication and data in one location
- Compliance checks integrated naturally into your workflow
- Reduced dependence on scattered tools and manual processes
Built for scalable operations
The Spentys OMS helps manufacturers transition from early digital adoption to enterprise-grade workflows. Supporting O&P teams’ digital transformation, Spentys enables teams to expand product lines, increase volume, and maintain high standards for both quality and compliance.
As organizations grow, the OMS grows with them. New device types, additional locations, and evolving workflow requirements can be incorporated without redesigning the entire system. This makes the OMS a long-term foundation for digital O&P operations, supporting both immediate efficiency gains and sustained scalability as your business evolves.
Discover how Spentys’ OMS streamlines your workflow
Ready to move beyond fragmented tools and manual processes?
Explore how Spentys OMS can simplify your clinic’s workflow.
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Indy van Loon
Leuk Orthopedie
